In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 7 days of any purchase, ZooExtension will refund the full price you paid upon request, no questions asked. Simply contact us via our contact form and let us know you’d like a refund. No refunds are provided after more than 7 days following purchase.
Please read the guidelines governing the refund policy:
- Refund is not applicable after 7 days since the date of your purchase.
- Refund amount is equal to the purchase fee minus the discount (if any).
- Refund is not applicable on membership renewals.
- Refund is not applicable on add-on services (such as theme installation, custom development works, consulting works and any order services we provide).
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
ZooExtension reserves the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.